Transport terms, general conditions, and travel terms

When you purchase a ticket on our website, you accept our Travel conditions.

1.1 These Terms and conditions apply to all passengers (“Passengers”) travelling with ORESUNDSLINJEN (“the Carrier”) between Helsingborg and Elsinore (in Danish: “Helsingør”).

1.2 For Passengers who have purchased or booked tickets through oresundslinjen.com, ORESUNDSLINJEN’s General terms and conditions available on the website also apply.

For Passengers who have acquired a ticket valid both for carriage by sea between Helsingborg and Elsinore and for other transport, these Terms and conditions apply only to the carriage between Helsingborg and Elsinore, while the rest of the journey is covered by the terms of the relevant provider.

For Passengers who have purchased or booked a ticket through the Carrier solely for other transport than carriage between Helsingborg and Elsinore, these Terms and conditions do not apply.

1.3 These Terms and conditions are regarded as having been accepted and an agreement is considered as having been concluded, entailing an obligation for both the Passenger and the Carrier to fulfil their obligations under these Terms and conditions, at the following times in the following situations:

(i) When the Passenger has booked a ticket in advance – when the Carrier confirms the booking.

(ii) When no booking has been made in advance – when the Passenger pays for the trip.

(iii) If the trip is free, or if the payment for the trip will be made during or after the beginning of the trip – when the Passenger embarks the ship or any other means of carriage provided by the Carrier.

“Luggage” means any object, including vehicles, carried by the Carrier on behalf of the Passenger and which is not carried under a charter party, bill of lading or other document primarily concerned with the carriage of goods. Live animals and Freight (see section 3.7) are not considered as Luggage.

“Cabin Luggage” means Luggage which the Passenger is carrying or has in their cabin, or which is otherwise in their possession or care during the carriage, including all Luggage carried inside of or strapped on the Passenger’s vehicle.

3.1 Luggage and commercial goods

3.1.1 Every Passenger has the right to bring Cabin Luggage with a maximum total weight of 50 kg. Goods intended for resale, as trade samples or goods that are to be used for commercial food purposes are not considered Luggage and must be registered as Freight (see section 3.7) before departure.

3.1.2 The Passenger is obliged to inform the Carrier if carrying Luggage weighing more than the maximum weight allowed under section 3.1.1, and to register Freight.

3.2 Dangerous goods

3.2.1 Luggage that may cause danger or material inconvenience to the ship or to life and other goods (including but not limited to gasoline outside a vehicle’s tank and ammunition) may not be taken on board as Luggage or Cabin Luggage, without the consent of the Carrier. The Carrier must be notified of such Luggage or Cabin Luggage no later than 24 hours before departure, after which the Carrier will inform the Passenger whether or how the dangerous Luggage may be transported. Requirements, permitted items and quantities are listed here.

3.2.2 The Carrier reserves the right to bring ashore, remove or destroy unregistered dangerous goods, without incurring any liability for damages.

3.2.3 The Passenger is responsible and liable towards the Carrier for direct and indirect damage to the Carrier or the ship caused by dangerous goods that the Passenger has not notified the Carrier of in accordance with section 3.2.1 above.

3.3 Passport and identification
The Carrier urges all Passengers to bring a valid passport or identity card when travelling and reserves the right to deny embarkation to Passengers without a valid passport or identity card. Children under the age of 15 do not need to show a passport or identity card when travelling with a guardian with a valid passport or identity card.

3.4 Tickets, reservations and ship

3.4.1 A ticket must be presented at check-in in connection with embarkation. In order to be guaranteed Passenger carriage or the carriage of a vehicle on a certain specific departure, a reservation must be made in advance.

3.4.2 The Carrier has the right to perform the carriage by regular liner vessels or other suitable ships.

3.5 Special terms for disabled Passengers

The Carrier strives to enable transport for all Passengers. Passengers who require special assistance due to disability before, during or after the trip, must notify the Carrier when booking the trip. A booking of this type must be made at least 48 hours before the time of departure. If the Passenger fails to do so, the Carrier cannot guarantee that the Passenger will be able to embark but could in some cases be forced to refuse to embark the Passenger, in accordance with Regulation (EU) No 1177/2010 of the European Parliament and of the Council. Passengers with reduced mobility who request special assistance must also, when so required by the Carrier, arrive at the point and at the time designated by the Carrier in writing, which is at least 60 minutes before the designated embarkation time, or, if no embarkation time is stipulated, at least 60 minutes before the departure time according to the timetable.

3.6 Travelling children
3.6.1 Children under the age of 15 must travel accompanied by an adult, unless otherwise agreed with the Carrier.

3.7 Freight
Freight means:

i) goods which the Passenger is not allowed to bring as Cabin Luggage during the carriage and Luggage which the Passenger is not allowed to keep in the vehicle (see section 3.1);
ii) goods that occupy space in the ship’s cargo hold;
iii) goods loaded in vehicles when the goods’ weight exceeds 150 kg, and the goods are transported as a part of a commercial business; and
iv) buses and similar vehicles in commercial regular or charter traffic for public transportation of Passengers.

Freight is transported under the provisions of Chapter 13 of the Swedish Maritime Act (Sjölagen) (1994:1009). A shipping fee according to tariff is charged for Freight. For further information on Freight, please see the terms and conditions and information on the Carrier’s website.

3.8 Companions

If you have a disability that requires a companion, he or she will be offered a ticket. The need for a companion must be documented with a certificate. If you have more than one companion, the other companions must pay the regular price, unless you can prove the need for more than one companion with a certificate. The companion must be at least 16 years old and be able to show proof of identity. The certificate must contain your name and a brief description of your need for a companion. We accept certificates from the health service, the municipality, schools, assistance companies and organisations such as the Swedish Association of the Visually Impaired (Synskadades Riksförbund).

4.1 The Carrier has the right to load Passengers’ Luggage on deck when necessary.

4.2 Live animals may only be brought on the ship if specifically agreed with the Carrier. The Carrier reserves the right to refuse to bring live animals on the ship if no such prior agreement has been made. The Passenger is responsible for keeping animals outside of areas of the ship designated as animal-free. The Passenger is also responsible for ensuring that animals do not cause any damage to other Passengers or to the Carrier.

4.3 Smoking is only permitted on open deck or in designated smoking areas.

4.4 Driving vehicles on board and ashore must take place in cooperation with the Carrier’s staff, and the driver must observe special caution. The Carrier is not liable for damage or loss due to the driver not following signs or instructions from the staff or similar.

4.5 When parking vehicles on the car deck, the handbrake must be applied, and the vehicle must be left in gear. 

4.6 Sales areas on the ships are under camera surveillance. All forms of theft and shoplifting will be reported to the police.

4.7 The Carrier may use another vessel than the one advertised.

5.1.1 Subject to the limitations set out below in this section 5, the Carrier is liable for the personal injury of Passengers and the loss of and damage to Luggage or Cabin Luggage caused by an event during the carriage, if such injury, loss or damage was due to the fault or neglect of the Carrier or someone for whom the Carrier was responsible, except, however, as provided in sections 5.2 and 5.3. The same applies to damage caused by Passengers, Cabin Luggage or Luggage being delayed.

5.1.2 The Carrier’s liability for personal injury, damage to or loss of Luggage or Cabin Luggage under the agreement only relates to damage caused by events during the carriage. The Carrier is not liable for damage that occurred before the Passenger drove on board or embarked the ship, or after the Passenger drove ashore or disembarked the ship. The Carrier is thus not liable for damage that occurred when the Passenger was at the port terminal or station facilities, at the dock or other port facility.

5.1.3 In accordance with applicable national and EU regulations, liability is specified by using the International Monetary Fund’s special drawing rights (“SDR”). On 1 July 2017, 1 SDR equalled approx. SEK 11.8. For the current exchange rate against SEK, refer to the website of the Swedish Central Bank (www.riksbank.se).

5.2 Limitation of liability for damage to or loss of Cabin Luggage, Luggage, vehicles and valuables

5.2.1 The Carrier is liable for damage to or damage due to the loss of Cabin Luggage, if the event causing the damage was due to the fault or negligence of the Carrier. Shipping incidents are assumed to be caused by the fault or negligence of the Carrier. The Carrier’s liability in these cases is limited to:

1. a) 2,250 SDR for the loss of or damage to Cabin Luggage (not carried in or on vehicles) per Passenger and carriage;
2. b) 12,700 SDR for the loss of or damage to a vehicle, including all Luggage carried in or on the vehicle, per vehicle and carriage; and
3. c) 3,375 SDR for the loss of or damage to other Luggage than mentioned in a) or b), per Passenger.

Shipping incident means shipwreck, capsizing, collision or stranding, explosion and fire or defect in the ship.

5.2.2 When calculating the compensation to be paid for damage to vehicles, 330 SDR will be deducted per vehicle, while 149 SDR will be deducted per passenger for damage to or loss of other Luggage.

5.2.3 The Carrier is not liable for loss of or damage to money, securities, works of art or other valuables, unless the Carrier has accepted the valuable for safe keeping. To the extent that the Carrier is responsible for the Passenger’s valuables, the compensation will be subject to the limit set out in section 5.2.1 c).

5.2.4 The Carrier is not liable for live animals brought on the ship.

5.3 Limitation of liability for a Passenger’s death or personal injury

5.3.1 The Carrier is liable for damage due to a Passenger’s death or personal injury caused by a shipping incident, unless the Carrier proves that the incident:

- resulted from an act of war, hostilities, civil war, insurrection or a natural phenomenon of an exceptional nature, which could not have been prevented, and the consequences of which could not have been avoided; or

- was wholly caused by a third party through an act or omission with the intent to cause damage.

5.3.2 The Carrier’s liability for shipping incidents is limited to 250,000 SDR per Passenger and event. In the event that the Carrier cannot prove that the event which caused the damage did not occur due to the fault or negligence of the Carrier, the Carrier is also liable for damage exceeding 250,000 SDR.

5.3.3 The Carrier is liable for damage due to a Passenger’s death or personal injury resulting from other events than a shipping incident, if such event was caused by the fault or negligence of the Carrier.

5.3.4 The Carrier’s liability for a Passenger’s death or personal injury under sections 5.3.1 to 5.3.3 above is in all cases limited to 400,000 SDR per Passenger and event.

5.3.5 If a Passenger’s death or personal injury or loss of or damage to a Passenger’s Luggage was caused by the Passenger, or if the Passenger contributed to the event, the Carrier is not liable for the damage to the extent that it was caused by the Passenger.

5.4 Other terms
The Carrier further refers to Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009, Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 and information provided on the ships, in the terminals and on our website.

6.1 The Carrier is liable for damage caused by a Passenger being delayed, if such damage was caused by the fault or negligence of the Carrier or anyone for whom the Carrier is responsible, regardless of whether the delay was caused by an event during the carriage.

6.2 If Passengers are delayed, the Carrier’s liability for damage due to such delay is limited to 4,150 SDR per Passenger.

6.3 If Luggage is delayed, the Carrier’s liability for damage due to such delay is limited to:

1. a) 1,800 SDR per Passenger for Cabin Luggage;
2. b) 10,000 SDR per vehicle; and
3. c) 2,700 SDR per Passenger for other Luggage.

6.4 When calculating the compensation to be paid for damage due to Passengers or Luggage, including vehicles, being delayed, 20 SDR will be deducted per Passenger.

6.5 If a Passenger has accidentally contributed to damage caused by delay, Chapter 6, Section 1, of the Swedish Tort Liability Act (skadeståndslagen) (1972:207) applies.

6.6. The Carrier also refers to the Swedish Maritime Act (sjölagen) (1994:1009) on the Carrier’s liability for damage caused by delays.

Passengers whose Luggage is damaged during the journey must notify the Carrier in writing of such damage:

- if the damaged Luggage is Cabin Luggage, and the damage is apparent, the Carrier must be notified before or at the time when the Passenger disembarks the ship;

- if the damaged Luggage is not Cabin Luggage, and the damage is apparent, the Carrier must be notified at the time when the Luggage is returned; or

- if the damage to the Luggage is not apparent, the Passenger must complain within 15 days of the date of disembarkation.

Claims for damages due to a Passenger’s death or personal injury and loss of or damage to Luggage are time-barred after two years. The limitation period starts to run:

- In case of personal injury: On the day when the Passenger disembarked the ship.

- In case of the Passenger’s death during the journey: On the date when the Passenger should have disembarked the ship.

- In case of the Passenger’s death after the journey: From the time of death, within three years of the time when the Passenger disembarked the ship.

- Loss of or damage to Luggage: On the day when the Passenger disembarked the ship.

9.1 Swedish law applies to conveyance carried out by the Carrier.

9.2 Claims regarding the Carrier’s liability under these Terms and conditions may according to the Swedish Maritime Act be brought before:

i) the maritime court at the place where the defendant has its permanent residence or principal place of business;
ii) the maritime court at the place of departure or destination according to the agreement;
iii) the court of the state in which the plaintiff has its domicile or habitual residence, provided that the defendant has its permanent establishment in that state and is subject to its jurisdiction; or
iv) the court of the state where the transportation agreement was concluded, provided that the defendant has its permanent establishment in that state and is subject to its jurisdiction.

9.3 Passengers are advised to take out personal insurance for the voyage and their stay abroad.

Messages to the Carrier regarding these Terms and conditions, e.g. complaints or claims, must be sent to:

By e-mail: info@forseaferries.com

By mail: ØRESUNDSLINJEN, Bredgatan 5, 252 25 Helsingborg, Sverige.

We welcome you on board ORESUNDSLINJEN and look forward to making your journey as smooth as possible by offering charging facilities for your electric car (not hybrid).  Electric car charging is available on board the Tycho Brahe and Aurora ferries. To ensure a positive experience and safe charging, please consider the following conditions:

General rules of conduct:
We encourage all users to charge their electric vehicles with care and consideration for other travelers.

All charging takes place at the customer’s own responsibility. This means, among other things, that you as a customer are responsible for ensuring that:

• instructions are followed on how to drive and park on board;
• the charging stations are used correctly, and according to the instructions on the charging station,
• your electric car fulfils the requirements for the use of the charging stations, e.g. charging capacity, and that
• your car is actually charging.

Booking of charging:
All charging must be booked in advance or on arrival in port (subject to availability). Electric car charging is only available on board the Tycho Brahe and Aurora ferries.

Cancellation of booking:
If you wish to cancel your booking, you can easily do so by logging in to “My ORESUNDSLINJEN” or in port on arrival (only staffed ticket offices).

Limited charging capacity:
Sometimes charging capacity may be limited or completely absent on the crossing or parts of it. ORESUNDSLINJEN reserves the right to cancel or interrupt your charging at any time without any liability. Nor can ORESUNDSLINJEN be held liable for any costs, delays or inconvenience this may cause to those who have booked charging.  ORESUNDSLINJEN does not provide any guarantees regarding specific charging capacity (e.g. minimum kWh).

Prohibition of removing cables:
It is not allowed to remove charging cables from other cars.

Use of the ferry’s charging cables:
Only the charging cables provided on the ferry may be used to ensure proper and safe charging. When charging is complete, the charging cable must be removed from the carriageway.

Use of own charging cable, adapter or similar is not allowed. The customer is responsible for any damage that may occur if the charging stations are used incorrectly or if the charging cable is damaged due to a collision.

Disclaimer of liability for improper use:
ORESUNDSLINJEN is not liable for any damage that may arise from the use of the charging stations of whatever nature. The customer must always ensure that the specified instructions are followed.

Vehicle inspection before charging:
To avoid problems during charging, please check that your vehicle or the charging cable is not damaged before connecting it to the charging station.

Converted vehicles:
Please note that vehicles that have been converted from internal combustion engines to electric cars (home-built or non-type approved electric cars, i.e. anything modified into an electric car) cannot be charged at our charging stations.

By using our charging stations, you agree to these terms. We thank you for your understanding and wish you a pleasant journey with ORESUNDSLINJEN.

The transport terms apply from April 18^th 2024.

Validity
The validity period for travel cards/commuter cards starts to run on the date of purchase.

Refunds
Lost travel cards and commuter cards will not be replaced. Unused travel cards and commuter cards will be refunded within one month of the purchase date. Partially unused travel cards and commuter cards are non-refundable.

Vehicles over 6 metres
With the physical travel card, it is possible to use two clips for one crossing if the vehicle is over 6 metres in length. For digital travel cards, you must pay a surcharge for trailers and vehicles over 6 metres.

Commuter card with min. 46 trips

• The card is personal and cannot be transferred or resold to others. You must be able to show proof of identity on request.
• If you lend your commuter card to others, you will be suspended and your card will be confiscated without any refund.
• It is not permitted for multiple cars or persons to travel on the same commuter card on the same occasion/at the same time.
• The commuter card gives you priority with a guaranteed seat on board if you check in at least 5 minutes before departure.
• Commuter cardholders are able to join the Commuter Club and enjoy attractive offers on board.

Travel card Exclusive

• Priority when boarding and disembarking the ferry in your vehicle.

Tura annual card

• The card is personal and cannot be transferred or resold to others. You must be able to show proof of identity on request.
• The card is only valid for round trips without disembarking in Elsinore. If you disembark in Elsinore, you must purchase a ticket for the return trip to Helsingborg.
• You can only use the Tura annual card from Helsingborg between the hours of 5 am and midnight, once per day and for up to three round trips on the same occasion.
• In case of misuse, the card will automatically be blocked without prior notice.

If you have a 46-trip travel card for foot passengers or a 50-trip travel card for car, you are entitled to commuter offers on board.

Commuter offers onboard – available for valid 46-trip travel card for foot passengers or 50-trip travel card for cars:

• FoodXpress 
  10% discount on regular prices (excludes alcohol, tobacco and newspapers/magazines). Coffee for DKK 15. Visit our café. 
• Ristretto 
  10% discount on regular prices (excludes alcohol, tobacco and newspapers/magazines). Visit Ristretto. 
• Waves bar on Aurora
  20% discount at the bar on regular prices (excludes tobacco), 16:00-18:00. See the bar’s opening hours. 
• Tycho Brahe bar on board Tycho Brahe 
  20% discount at the bar on regular prices (excludes tobacco), 16:00-18:00. See the bar’s opening hours.
• Shop 
  20% discount on all sweets (applies to regular prices). See our product range.